Privacy Policy Statement

Privacy Policy

Introduction

Monro, Inc., its subsidiaries and family of brands (together, “Monro,” “we,” “us” or “our”) understands that when you interact with us, including through our website, you may entrust us with your personal information. As a result, we have developed this Privacy Policy (“Policy”) with you in mind, so that we can protect your personal information and inform you of your privacy rights. In this Policy, we explain our policies and procedures for data collection, use, maintenance, protection, and disclosure when you visit our websites, including the websites of any of the Monro brands, or apps (the “Site”). This policy also governs and provides you with information concerning the personal information we collect from and concerning you when you interact with Monro other than through our Site, for example at any of the store locations in our family of brands.

Monro respects your privacy. Any Personal Information, as defined below, concerning you that Monro collects will be processed in accordance with this Policy. We will update this Policy when we change how we process your Personal Information. Before these changes go into effect, we will post the updated Policy, along with an effective date for the new Policy. Once we alter the Policy, continued use of the Site, or continued interaction with Monro other than through the Site, will be governed by the updated Policy.

For purposes of this Policy, “Personal Information” means information that can be used to reasonably identify you or your household. A more detailed list of the categories of Personal Information we collect concerning you is contained in the chart below, under the heading: Categories of Personal Information Collected and Disclosed. For purposes of this Policy, a “service provider” is any individual or entity that provides services to Monro and processes your Personal Information under a written contract that legally requires the individual or entity to protect your information and not share it with third parties. For purposes of this Policy, a “third party” is any non-affiliated company that is not a service provider, with whom Monro may share some of your Personal Information. More details on third parties with whom we share your information is given below. .

About Your Use of the Site

Automatically Collected Information

Automatic Information Collection

As is customary for websites, the Site will collect information, including technical and routing information about your computer or device, without you being prompted. This may include general geolocation data and Internet or other electronic network activity such as device identifiers and advertising identifiers. We use this information to optimize our Site for our users’ experience. Specifically, the Site automatically collects information pertaining to your access. Such information may include your internet protocol (“IP”) address as well as other connection and usage information. We use IP addresses to analyze trends, administer the Site, track guests’ movements on the Site and gather other information for aggregated use including operating systems and browser information.

Cookies & Web Analytics

We may place a cookie on your hard drive or device in order to identify you at a later time when you return to our Site. A cookie is a very small text file placed on your device by a web server to collect visitor behavior information. We may use our cookies as well as third-party cookies to collect information concerning your use of the Site.

We may also utilize third party tracking software or utilities, such as Google Analytics and the Meta pixel. These tools help us analyze data and improve our Site, as well as tailor it to customer needs. Third parties may use cookies and similar technologies to collect or receive data to provide measurement services and target ads. We may use remarketing with Google Analytics and/or Meta to advertise online. Our ads are shown on the Internet through third party vendors, such as Google and Meta. Cookies are used in this regard to inform, optimize and serve ads based on your previous visits to our website.

Mobile App Privacy

When using our mobile apps, we may collect general information about your session as outlined in the chart below. We may also collect information voluntarily supplied by you. If users opt to use the license plate scanning feature in our mobile app, the app must collect an image of the license plate from their device. The image will then be uploaded to our platform where optical character recognition software reads the license plate number in order to collect vehicle information from third-party vehicle data providers.

Categories of Personal information Collected and Disclosed
The chart below summarizes our practices in relation to your Personal Information over the preceding 12 months.

We do not generally collect sensitive Personal Information, such as social security number, precise geolocation, race, ethnic origin, or religious or philosophical beliefs from our customers or users of our Site. We do collect sensitive Personal Information from applicants and employees as is necessary for considering an application or administering employment.

Use of Your Personal Information

We may use (and, where specified, share) your Personal Information for the following purposes:

Communication

When you contact us, we may use Personal Information (like your e-mail address or telephone number) to reply and provide you with the services or information you requested. We also may use your Personal Information to collect feedback on our Site, services, and policies.

Site Improvement

We reserve the right to use your Personal Information and browsing behavior to personalize our Site and improve the overall user experience. We also may use Personal Information to evaluate response rates or gauge the usability of the Site.

Protect Content Against Fraud

In order to stop malicious, deceptive, fraudulent or illegal activity from occurring on our Site, we may use Personal Information to monitor users’ behavior on the Site. Our attempts to prevent malicious, deceptive, fraudulent, or illegal activity may cause some users to be suspended from the Site and its features.

Provide Services, Honor Warranties, Issue Recalls

When you visit us for service to your vehicle, we collect information, such as your name, address, and telephone number, as well as vehicle specific information, such as make, model, year, license plate number, and sometimes Vehicle Identification Number, in order to provide you with services you request, honor warranties for parts and tires installed on your vehicle, or otherwise issue applicable recalls in relation to those parts and tires, where appropriate.

Data Rights

Subject to applicable law, you may have the following rights in relation to our processing of your Personal Information.

• The right to know the categories and specific pieces of Personal Information we have collected about you in the last 12 months, the sources from which the Personal Information was collected, and the business purpose for collecting such information. We disclose this information in the chart above.
• The right to know whether and how we sell or share your Personal Information for targeted advertising purposes, to whom we sell or with whom we share your Personal Information and the categories of Personal Information sold or disclosed, and the business purpose for selling or disclosing your Personal Information. We disclose this information in the chart above.
• The right to request a copy of the specific pieces of Personal Information we have collected about you in the last 12 months.
• The right to request that we not sell or share your Personal Information for targeted advertising purposes.
• The right to opt out of targeted advertising from us on non-Monro websites.
• The right to request that we delete the Personal Information that we have collected from or about you, in certain circumstances.
• The right to correct the Personal Information we process about you.
• The right to receive a portable copy of the Personal Information you have provided to us.
• The right to appeal a denial of a rights request.

You may make a request to exercise these rights by contacting us at.1-(800) 876-6676, Extension 5; by e-mailing us at privacy@monro.com; or by visiting https://corporate.monro.com/contact/ and selecting “Privacy Inquiry” in the “Subject” drop down menu.

Upon receipt of a request to exercise your rights, we may request additional information in order to verify your identity. You may also be required to confirm your identity under relevant law or regulation. To the extent possible, we will utilize information already in our possession to verify your identity. Any additional information you provide in connection with such verification will be deleted as soon as practicable following your request and not used for any other purpose.

You may be able to designate an authorized agent to make a request on your behalf. If you submit a request through an authorized agent, we may require that the authorized agent provide proof that the authorized agent has been authorized by you to act on your behalf and may still require you to verify your identity in accordance with the above and directly confirm that you provided the authorized agent with permission to submit the request.

If you exercise any of the rights above, Monro will not deny you goods or services; charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; provide a different level or quality of goods or services to you; suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

California law permits consumers who are California residents to request and obtain from us once a year, free of charge, information about the Personal Information, if any, we disclosed to third parties for direct marketing purposes within the immediately preceding calendar year. If applicable, this information would include a list of the categories of Personal Information that was shared and the names and addresses of all third parties with which we shared information for these purposes within the immediately preceding calendar year.

If you are a California resident and would like to make such a request, please submit your request in writing to:

Monro, Inc.

Attn: Legal Department

295 Woodcliff Drive

Suite 202

Fairport, NY 14450

Required Information Disclosures

We may need to disclose your Personal Information occasionally. Most of our disclosures are necessary to complete a transaction or provide the information or service you have requested. In addition to this, we may disclose your Personal Information if needed to comply with a court order, law, legal proceeding, or request from the government. We also reserve the right to disclose your Personal Information if we have the reasonable belief that such disclosure is fundamental to the safety of individuals associated with Monro or others unaffiliated with the company, or to report or investigate fraud or a crime.

We reserve the right to transfer any Personal Information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to require that the transferee use Personal Information collected concerning consumers in a manner that is consistent with this Policy.